and it continues...
I am in awe of how much bad shit has been happening to me lately.
This morning I had a patient call me around 10am asking for an appointment. It has been over 6 months since we have seen him, so I advised him he had to have his doctors office re-reffer him via telephone. This kind of thing happens all the time - it's because we're a specialist office and if the refferal isnt sent the doctor doesn't get paid. The patient flipped out. Advised me he has been a patient of my dr's for 15 years and he has always made his own appointments, etc etc. I've been dealing with this for over a year so it's a speech that I am very comfortable with making, it's very customer service, and I let them know all they have to do is make the same call to their family dr's office.
He swore and yelled at me. I advised him I wouldn't carry a conversation with him when he was behaving like that and hung up. He called back for the better part of half an hour calling me names and volitile things before he finally game up.
He just showed up at the office demanding to speak with the doctor. My boss is at the hospital and not going to be available at the front office all day. He freaked out me right from the get-go about how he doesn't understand how somebody as stupid as I am could hold a job, etc etc. I asked him to leave and he refused. He said: "well you better call the fxcking cops, because I sure as shit am not leaving here". It scared the crap out of me. I had to call the ladies down the hall to come help me... he gave them a very interesting ( his own ) rendition of what happened this morning ( along with such interesting highlights as my telling him "I dont give a shit if you have a heart condition or not, I'm sure ah hell not giving you an appointment" ) as well as calling me about 20 more names before the other two ladies took the same stance I did and asked him to leave. The last thing I got to hear was how he was sure as hell going to get my job taken from me, yadda yadda.
Obviously this old codger isn't going to effect my employment, but just the fact this whole scenario went down on top of all the extremely emotional things that happened to me on the weekend.... I'm back in tears again. I'm just SO frustrated.
This morning I had a patient call me around 10am asking for an appointment. It has been over 6 months since we have seen him, so I advised him he had to have his doctors office re-reffer him via telephone. This kind of thing happens all the time - it's because we're a specialist office and if the refferal isnt sent the doctor doesn't get paid. The patient flipped out. Advised me he has been a patient of my dr's for 15 years and he has always made his own appointments, etc etc. I've been dealing with this for over a year so it's a speech that I am very comfortable with making, it's very customer service, and I let them know all they have to do is make the same call to their family dr's office.
He swore and yelled at me. I advised him I wouldn't carry a conversation with him when he was behaving like that and hung up. He called back for the better part of half an hour calling me names and volitile things before he finally game up.
He just showed up at the office demanding to speak with the doctor. My boss is at the hospital and not going to be available at the front office all day. He freaked out me right from the get-go about how he doesn't understand how somebody as stupid as I am could hold a job, etc etc. I asked him to leave and he refused. He said: "well you better call the fxcking cops, because I sure as shit am not leaving here". It scared the crap out of me. I had to call the ladies down the hall to come help me... he gave them a very interesting ( his own ) rendition of what happened this morning ( along with such interesting highlights as my telling him "I dont give a shit if you have a heart condition or not, I'm sure ah hell not giving you an appointment" ) as well as calling me about 20 more names before the other two ladies took the same stance I did and asked him to leave. The last thing I got to hear was how he was sure as hell going to get my job taken from me, yadda yadda.
Obviously this old codger isn't going to effect my employment, but just the fact this whole scenario went down on top of all the extremely emotional things that happened to me on the weekend.... I'm back in tears again. I'm just SO frustrated.
posted by Bean @ 3:30 PM
1 Comments:
At 7:40 PM ,
Van-Nasty said...
oh bean
i'm sorry you had to deal with that shit on top of the other crap you're sifting through at the moment.
if it makes you feel better, make fun of me cuz i'm a dork...
such a dork.
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